الاسترجاع والاستبدال

You can request a return or exchange within 14 days of receiving your order.

Item Condition

For returns or exchanges due to a change of mind, items must be unused, unwashed, and in their original condition, with all original tags attached. This condition does not affect requests relating to defective or incorrect items.

Shipping Costs

Customers are responsible for shipping costs for returns or exchanges due to a change of mind, including size or color preferences.

If you receive a defective product or an incorrect item, KOSHK will cover the shipping costs for the return or exchange.

Refunds

Refunds are issued according to the payment method used for your order. Our customer service team will confirm the refund process when handling your request.

How to Submit a Request

Please contact our customer service team with your order number and request details. For defective or incorrect items, please include clear photos so we can assist you.