Privacy policy | KOSHK Egypt

At KOSHK, we respect your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit koshkeg.com, place an order, or contact us.

Information We Collect

Depending on how you interact with our website, we may collect:

• Contact details, including your name, phone number, email address, and delivery address.
• Order information, including purchased items, payment method, transaction references, and order history.
• Information you provide when contacting customer service or requesting a return or exchange.
• Technical and browsing information, including your IP address, browser and device type, pages viewed, and interactions with our website.

How We Use Your Information

We use your information to:

• Process orders, arrange deliveries, and manage payments.
• Provide order updates and customer support.
• Handle returns, exchanges, and refunds.
• Understand website usage and improve the shopping experience.
• Measure advertising performance and show relevant advertisements.
• Send offers and product updates where you have agreed to receive them.
• Detect and prevent fraudulent activity.

Payments

We accept cash on delivery and online payments. When you pay online, your payment information is handled by the payment provider involved in the transaction, in accordance with its privacy policy.

Cookies & Advertising

Our website uses cookies and tracking technologies, including Meta Pixel, to understand visitor activity, measure advertising results, and support relevant advertising on Facebook and Instagram.

These technologies may collect or transmit information about your device and website activity, such as page views, product views, and purchases. Meta may associate this information with your account in accordance with its own privacy policy.

You can manage cookies through your browser settings and advertising preferences through your Meta account settings. Disabling certain cookies may affect website functionality. Where consent is required, we request it before activating non-essential tracking.

Marketing Communications

With your consent, we may use the contact details you provide to send offers, product news, and promotional updates.

You can stop receiving marketing messages at any time by following the unsubscribe instructions provided or contacting us. You may still receive messages necessary to manage your orders.

Sharing Your Information

We may share relevant information with service providers who help us operate our business, including delivery companies, payment providers, website hosting providers, and advertising or analytics partners.

We may also disclose information where required by law or where necessary to address fraud or protect our legal rights.

Data Retention & Security

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including managing orders, resolving disputes, and meeting applicable recordkeeping requirements.

We take reasonable measures to protect personal information. However, no online transmission or storage system is completely secure.

Your Choices & Requests

You can contact us to request access to, correction of, or deletion of your personal information, or to withdraw your consent to marketing.

Requests are handled subject to applicable requirements. Some information may need to be retained for legal or transaction-related purposes.

Policy Updates

We may update this Privacy Policy to reflect changes to our practices. The latest version will be published on this page with its updated date.

For privacy questions or requests relating to your personal information, please contact:

Email: support@koshkeg.com